Drömma Mattress 200 Night Trial Guarantee
Drömma provides a 200 Night Trial Guarantee with the original purchase of a Drömma Mattress. The 200 Night Trial Guarantee extends only to the original purchaser of a product who remains in possession of said product at the time of a claim under the warranty. Drömma recommends that a customer sleep on their Drömma mattress for a 30 night period to allow the customer adequate time to adjust to the qualities of the new mattress and properly gage their satisfaction. The terms of 200 Night Trial Guarantee are as follows: (i) customers must notify Drömma of their desire to return the mattress on or before 200 days from the date of delivery of the mattress (“trial period”); (ii) to notify Drömma of a return, the customer must call Drömma customer service within the trial period; (iii) any return of a mattress must include any additional products provided to the customer as part of the purchase of the mattress (i.e., covers not purchased separately from the mattress); (iv) Drömma will arrange for pick-up of the mattress (and any other products provided to the customer and included in the cost of the mattress) to be returned at no charge to the customer; (v) Drömma will refund 100% of the total cost paid for the items returned by crediting the credit/debit card used as the method of payment for the original order after Drömma has confirmed the return of all products.
The 200 Night Trial Guarantee does not apply to Drömma mattress covers, mattress protectors, and other accessories purchased separately from and not included with the purchase of a mattress. Returns of such products are accepted only if another warranty permitting return applies.
As an alternative to returning a mattress under the 200 Night Trial Guarantee, customers may exchange a Drömma product(s) within the 200 night trial period (the 200 day period following delivery of the product). To arrange a product exchange, the customer must notify Drömma Customer Service by telephone or by email at [email protected] within the trial period. Drömma will cover the costs of one (1) exchange as part of the 200 Night Trial Guarantee. The exchange of a Drömma mattress under the 200 Night Trial Guarantee forfeits and voids the 200 Night Trial Guarantee as to any mattress received as part of the exchange. Upgraded exchanges may be made at an additional charge.
Damage or Defect Upon Delivery Warranty
All Drömma products include a Damage and Defect Upon Delivery Warranty. The Damage and Defect Upon Delivery Warranty extends only to the original purchaser of a product who remains in possession of said product at the time of a claim under the warranty. The conditions of the warranty are as follows: (i) if a Drömma product(s) arrives in a damaged or unusable condition, Drömma will replace or repair the product(s) in a timely manner, at no extra charge to the customer; (ii) a customer must notify Drömma customer service by telephone within 36 hours of receipt of the item(s)’s delivery for this warranty to be valid; and (iii) Drömma shall have sole and complete discretion to elect between repair and replacement of a product pursuant to this warranty.